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Contact information

Customer Support Email (Primary Contact):
📧 contact@pawsnclawsbox.com
All general inquiries, order issues, and support requests must be sent to this email.

Social Media:
Instagram: @pawsnclawsbox
TikTok: @pawsnclawsbox
You may send us a DM on social media; however, we cannot guarantee support through DMs. For official help or order-related questions, email is required.

Business Address:
Paws ’n Claws Box
7901 4th St N, Ste 300
St. Petersburg, FL 33702

Business Hours:
Monday–Saturday
9:00 AM – 6:00 PM EST

Response Time:
We typically respond within 1–2 business days to emails.

About Us

We’re two best friends who turned our love for pets into something real. Our mission is simple — to make every pet feel loved and spoiled.

Every Paws 'n Claws Box is carefully curated with thought, time, and love, as if it were for our own pets. The joy in seeing those wagging tails and hearing happy purrs is what makes it all worth it.

When you receive your box, our goal is to make it feel like a special gift from a friend- not a factory.

More than just toys. Each box includes everyday essentials too, the practical things pet parents actually need alongside the fun!

Giving back with every treat. Profits from our partners, Rescue Treats, are donated to dog rescues, because every pet deserves a safe, loving home.

Handpicked with heart. We research, test, and choose every item like we’re choosing it for our own fur babies. High-quality, fun, and full of joy.

Small business, big passion. No warehouses, no mass production. Just late nights, lots of coffee, and two friends committed to doing it right.

Our colors are pet-approved.

Our blue and yellow theme was chosen with purpose. Since cats and dogs perceive these colors most vibrantly, your pet will instantly recognize and get excited for that blue-and-yellow box at the door.

When will I receive my order? We will work as quickly as possible to get your order packed and shipped out (typically 2-5 business days). Delivery times may vary, depending on your location.

What comes in each box? Each box will include a mix of treats, toys, and essential items. We cannot guarantee a specific item in your box, as items may vary each month.

What size pets are our boxes made for? We want all pets to enjoy their box. If your pet is an extreme chewer or large/tiny, we recommend supervision during play. We hope to offer more customizable options in the future.

Do you offer allergy-friendly alternatives? At this time, we do not offer allergy-specific customizable boxes. This is something we hope to add in the future! However, we provide you with treats that are made with simple, natural ingredients. We always recommend reviewing the ingredient list before giving any product to your pet.

We do not accept returns due to the customization and nature of pet products in our boxes, however, we are happy to replace any damaged items. In the case you receive a damaged item, please contact us at contact@pawsnclawsbox.com

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